Arizona Healthcare Financial Management Association (AZHFMA)

Event Detail

The Patient is the New Payer:
Positioning your revenue cycle for successful patient financial engagement

Thursday, August 17
12:00 p.m.-1:00 p.m. MDT / 11:00-12:00 p.m. AZ time

Register Here

With the rising cost of health care, and the increased financial burden to patients as a result of cost shifting with HDHPs, patients are the new payer. Patients are increasingly becoming a source of bad debt, as the patient pays down their climbing deductible, or seeks coverage through the legislative disruption. This session will look at the increased risk for uncompensated care and increased cost to collect, as hospitals are collecting more from patients than ever.

Learning objectives

  • Obtain an analysis of market trends for increased risk of medical debt, uncompensated care, and rising collections costs
  • Examine strategies to offset bad debt through stratifying the bad debt portfolio into payment, charity and bad debt buckets
  • Articulate best practices with workflows, tools, and solutions that can be deployed elegantly and efficiently into the revenue cycle


Jonathan G. Wiik, MSHA, MBA, Principal, Revenue Cycle Management,    Health Care Solutions 

Jonathan Wiik has over 20 years' experience, serving in acute care, insurance and business solutions settings. Jonathan is an officer on the Colorado HFMA Board, President of the Board of Directors at an Assisted Living facility in Boulder, CO., and Principal of Healthcare Strategy for TransUnion Healthcare.