Arizona Healthcare Financial Management Association (AZHFMA)

Event Detail

New Ways to Pinpoint Data and Improve Your Payment and Retention Strategies

Thursday, March 23
2:00 p.m. - 3:30 p.m. CDT

Register Here

Summary
In today's increasingly competitive and complex healthcare environment, patient engagement strategies must be more strategic and nimble than ever.   New advancements in using large data sets may provide the insights needed for patient contact centers to adapt their approaches. Results across the patient engagement journey-including patient feedback-can provide clear, actionable direction on how to improve contact strategies.During this webinar, find out by joining industry leaders across operations and technology as they walk through real-world scenarios of how patient contact centers are leveraging big data capabilities-such as business intelligence-to achieve more targeted, timely, and flexible improvements that elevate the patient experience during the billing cycle and beyond.


Learning objectives
 - Better understand real-world applications of analytics in a patient-payment environment

 - Leverage patient feedback survey data to improve satisfaction levels

 - Identify and motivate lower-performing agents to improve patient experience

Recommended for:
Directors of revenue cycle, billing & collection managers, patient engagement managers

Delivery Method: Group Internet

Speakers:
Jim Lynch
Senior Analyatics Consultant
LiveVox

Shawn McGuiness
Senior Healthcare Strategy Consultant
LiveVox

Gary Craddock
Self-Pay Revenue Cycle Project Manager
Xtend Healthcare

Pricing: 
HFMA members - free
Non-members - $99

CPE credit available
1.5 CPE credits